This website is operated by Chris Creations. Throughout the site, the terms “we”, “us”, and “our” refer to Chris Creations. By visiting our website or placing an order, you agree to the terms, conditions, and policies outlined below. These terms apply to all users of the website including customers, browsers, and anyone placing an order through our online store. We reserve the right to update these policies at any time without prior notice.
Products
All cakes and desserts are prepared fresh for each order. Product images shown on the website are for illustration purposes only. The final design and decoration may vary slightly depending on ingredient availability, seasonal factors, or customization requests. While we strive to match the design and appearance shown on the website, slight variations may occur due to the handmade nature of our products.
Orders & Payments
Orders can be placed through our website or by contacting us directly. All prices listed on the website are in Canadian Dollars (CAD) and may change without notice. We reserve the right to refuse or cancel orders at our discretion, including orders that appear fraudulent or violate our policies.
Accepted payment methods may include:
• Credit Cards
• Debit Cards
• PayPal or other secure payment providers
Payments are processed securely through third-party payment processors. We do not store credit card information on our servers.
Cancellations & Refunds
Because our cakes and desserts are custom-made and perishable, we do not offer refunds once an order has been prepared or delivered. Cancellation requests must be made at least 48 hours before the scheduled preparation or delivery date. Orders cancelled within this time may be eligible for a full or partial refund depending on preparation status.
Refunds will not be issued for:
• Change of mind
• Failure to pick up an order
• Incorrect information provided by the customer
• Minor decoration differences from images shown on the website
If there is an issue with your order, please contact us within 24 hours of receiving your product so we can review the situation.
Delivery Policy
Delivery times are estimated and cannot be guaranteed due to factors outside our control such as:
• Traffic conditions
• Weather
• High delivery volume
• Incorrect delivery information provided by the customer
Customers are responsible for ensuring that the delivery address and contact information provided during checkout are accurate. Chris Creations is not responsible for delays caused by incorrect or incomplete delivery information.
Product Storage & Consumption
Our products are made using fresh ingredients and should be stored according to the instructions provided. Chris Creations is not responsible for product quality once the order has been picked up or delivered and stored improperly. For best quality, cakes and desserts should be consumed within the recommended timeframe.
Allergens
Our kitchen handles ingredients that may contain common allergens including:
• Wheat (gluten)
• Eggs
• Milk
• Soy
• Nuts
Although precautions are taken, our products are not prepared in a nut-free or allergen-free kitchen. Customers with allergies should contact us before placing an order. Chris Creations cannot guarantee that products will be completely free from allergen traces.
Limitation of Liability
Chris Creations shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
Governing Law
These terms and policies are governed by the laws of Ontario, Canada.
Changes to This Policy
We reserve the right to update or modify these terms at any time. Changes will be posted on this page.
Contact Information
If you have questions about our policies, please contact us: sales@chriscreations.ca
